Question
- Why has my webhook not fired yet?
- Is there a delay associated with webhooks firing?
Solution
Webhooks provide near-realtime information about events as they occur in a user's Thinkific account. While the exact delay of a webhook response is contingent on a number of factors (including current site load), a webhook should not take longer than a few minutes to fire.
If you are experiencing an unexpected delay in webhooks, ensure the following before contacting Thinkific Partner support:
- That the webhook was successfully creating using a /webhooks POST request
- That your are returning a "200 Success" response to the webhook. Thinkific will retry 14 times over the next several hours as outline here.
Lastly, review Using Webhooks to ensure that the webhook is configured as expected.